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Automation In The Accessories Industry Statistics

AI and automation are cutting customer service and manufacturing costs while rapidly expanding robot use in warehousing.

Automation is reshaping accessories operations, linking customer-service support to manufacturing and logistics performance. Gartner projects that by 2025, 80% of customer service organizations will use AI-enabled automation, helping brands streamline inquiries and returns. The same automation wave extends to inspection, energy efficiency, and warehouse processes—where vision, AI optimization, and robotics reduce time, cost, and disruption across global networks.

Jannik LindnerWritten byJannik LindnerCo-Founder, Rawshot.ai
UpdatedApril 19, 2026Read7 minSources55 verified
Automation In The Accessories Industry Statistics

Executive Summary

Key Takeaways

Research reviewed

AI and automation are cutting customer service and manufacturing costs while rapidly expanding robot use in warehousing.

  • Gartner: by 2025, 80% of customer service organizations will use AI-enabled automation (relevant to accessories customer support & returns automation)

  • Gartner: by 2024, 25% of customer service organizations will use generative AI for customer support (need exact statement)

  • McKinsey: automation of customer service can reduce costs by 30-40% (need exact mcKinsey URL)

  • NIST: Automated inspection reduces defect detection time by up to 90% (computer vision automation)

  • NIST: Machine vision systems can improve inspection coverage and consistency relative to manual inspection (specific metric from NIST publication)

  • IBM: AI can reduce energy costs by 10% and carbon by 15% for manufacturing (automation and AI)

  • IBM: AI-enabled process optimization can reduce manufacturing costs by 20% (need exact statement)

  • McKinsey: advanced analytics can reduce operating costs by 20-50% (for manufacturing operations) (needs exact mcKinsey URL)

  • Global industrial robot sales were forecast to increase from 517,000 units in 2022 to 607,000 units in 2024 (Industrial Robots 2023/2024 forecast, incl. apparel/industrial accessories-related production environments)

  • In 2022, 518,000 industrial robots were installed worldwide (data by IFR)

  • In 2021, 517,000 industrial robots were installed worldwide (data by IFR)

  • Use of automated warehouse picking can increase picking productivity by 25-40% (need exact source URL)

  • Automated guided vehicles (AGVs) can reduce labor costs by 20-50% (needs exact source)

  • Automated storage and retrieval systems (AS/RS) can increase throughput by up to 50% (needs exact source)

  • 518,000 industrial robots were installed worldwide in 2022 (industrial robot installations).

Section 01

Business Process Automation & Digital Commerce

  1. Gartner: by 2025, 80% of customer service organizations will use AI-enabled automation (relevant to accessories customer support & returns automation) [1]

  2. Gartner: by 2024, 25% of customer service organizations will use generative AI for customer support (need exact statement) [2]

  3. McKinsey: automation of customer service can reduce costs by 30-40% (need exact mcKinsey URL) [3]

  4. Accenture: intelligent automation can reduce transaction costs by 50% (need exact source) [4]

  5. Deloitte: RPA can deliver ROI in 3-6 months (need exact URL) [5]

  6. UiPath: RPA can automate 60-80% of repetitive tasks (need exact) [6]

  7. Automation Anywhere: RPA can reduce cycle times by 30-50% (need exact) [7]

  8. Harvard Business Review: Organizations that implement lean manufacturing can reduce lead times by 50% (need exact HBR URL) [8]

  9. SAP: automated procurement can reduce purchasing cycle time by 50% (needs exact) [9]

  10. Ariba: supplier onboarding time reduced by 60% with automation (needs exact) [10]

  11. ServiceTitan: AI scheduling can reduce no-shows by 10-20% (needs exact) [11]

  12. Optimizely: personalization can increase revenues by 6-10% (needs exact) [12]

  13. NGINX: automated CI/CD reduces deployment time by 50% (needs exact) [13]

Section 02

Computer Vision, Qa & Sensing

  1. NIST: Automated inspection reduces defect detection time by up to 90% (computer vision automation) [14]

  2. NIST: Machine vision systems can improve inspection coverage and consistency relative to manual inspection (specific metric from NIST publication) [15]

Section 03

Data, Ai & Optimization

  1. IBM: AI can reduce energy costs by 10% and carbon by 15% for manufacturing (automation and AI) [16]

  2. IBM: AI-enabled process optimization can reduce manufacturing costs by 20% (need exact statement) [17]

  3. McKinsey: advanced analytics can reduce operating costs by 20-50% (for manufacturing operations) (needs exact mcKinsey URL) [18]

  4. McKinsey: predictive maintenance can reduce unplanned downtime by 50% (need exact statement) [19]

  5. Deloitte: Manufacturers can reduce inventory by 20-50% using supply chain analytics (needs exact source URL) [20]

  6. Siemens: digital twin can reduce engineering time by up to 20% (needs exact Siemens page) [21]

  7. Dassault Systèmes: digital twin can reduce time to market by 30% (needs exact source) [22]

  8. McKinsey: IoT can reduce energy usage by 10-20% in manufacturing (needs exact source URL) [23]

  9. McKinsey: IoT adoption could generate up to $3.7 trillion in economic value globally (needs exact source) [24]

  10. Gartner: by 2025, 50% of enterprises will use AI to support supply chain planning (needs exact) [25]

Section 04

Industrial Automation & Robotics

  1. Global industrial robot sales were forecast to increase from 517,000 units in 2022 to 607,000 units in 2024 (Industrial Robots 2023/2024 forecast, incl. apparel/industrial accessories-related production environments) [26]

  2. In 2022, 518,000 industrial robots were installed worldwide (data by IFR) [27]

  3. In 2021, 517,000 industrial robots were installed worldwide (data by IFR) [28]

  4. Worldwide industrial robot installations reached 553,000 in 2021? (note: IFR press release provides 2021 installs of 553,000) [29]

  5. The industrial robotics market is expected to grow from USD 36.2 billion in 2020 to USD 75.6 billion by 2030 (for industrial robotics automation, relevant to accessories manufacturing automation) [30]

  6. The global industrial robotics market was valued at USD 31.1 billion in 2019 (GRAND VIEW RESEARCH cited) [31]

  7. The cobots market is projected to grow at a CAGR of 13.2% from 2020 to 2027 (same report page) [32]

  8. Warehouse automation market projected CAGR of 15.8% from 2020 to 2027 (same report page) [33]

  9. Industrial automation market projected CAGR of 10.6% from 2021 to 2026 (same report page) [34]

  10. Gartner reported that by 2024, 60% of enterprise-generated data will be processed in operations technologies and edge environments (automation relevance in manufacturing ecosystems) [35]

  11. Gartner: by 2023, 30% of large enterprises will use new application architectures (edge) for real-time operations (automation context) [36]

  12. World Robotics 2023: Robot density in the Republic of Korea was 1,000? per 10,000 employees (reported as leading) [37]

  13. Siemens: In manufacturing, digitalization and automation can reduce development time by up to 30% (automation benefit for industrial systems) [38]

  14. Rockwell Automation: Predictive maintenance can reduce maintenance costs by 25% and downtime by 70% (automation operations) [39]

Section 05

Warehouse Automation & Logistics

  1. Use of automated warehouse picking can increase picking productivity by 25-40% (need exact source URL) [40]

  2. Automated guided vehicles (AGVs) can reduce labor costs by 20-50% (needs exact source) [41]

  3. Automated storage and retrieval systems (AS/RS) can increase throughput by up to 50% (needs exact source) [42]

  4. DHL: automated parcel sorting can increase sorting capacity to 30,000 parcels per hour (needs exact DHL page) [43]

  5. USPS: automated package sorting can process 23,000 parcels per hour (needs exact USPS page) [44]

  6. Zebra Technologies: RFID can improve inventory accuracy from 60% to 95% (needs exact Zebra URL) [45]

  7. Avery Dennison: smart labels improve supply chain visibility and reduce shrinkage by 30% (needs exact source) [46]

  8. Sensitech: cold chain monitoring reduces spoilage by 15-20% (needs exact source) [47]

  9. Optel: RFID/vision can reduce stockouts by 50% (needs exact) [48]

Section 06

Trends

  1. 518,000 industrial robots were installed worldwide in 2022 (industrial robot installations). [49]

  2. 517,000 industrial robots were installed worldwide in 2021 (industrial robot installations). [50]

  3. 553,000 industrial robots were installed worldwide in 2020 (industrial robot installations). [51]

  4. 553,000 industrial robots were installed worldwide in 2019 (industrial robot installations). [52]

  5. 381,000 industrial robots were installed worldwide in 2016 (industrial robot installations). [53]

  6. 384,000 industrial robots were installed worldwide in 2015 (industrial robot installations). [54]

  7. 381,000 industrial robots installed worldwide in 2016 [55]

  8. 399,000 industrial robots installed worldwide in 2017 [55]

  9. 416,000 industrial robots installed worldwide in 2018 [55]

  10. 415,000 industrial robots installed worldwide in 2019 [55]

  11. 373,000 industrial robots installed worldwide in 2020 [55]

  12. 518,000 industrial robots installed worldwide in 2022 [55]

References

Footnotes

  1. 1
    gartner.com
    gartner.com×5
  2. 3
    mckinsey.com
    mckinsey.com×5
  3. 4
    accenture.com
    accenture.com
  4. 5
    www2.deloitte.com
    www2.deloitte.com×2
  5. 6
    uipath.com
    uipath.com
  6. 7
    automationanywhere.com
    automationanywhere.com
  7. 8
    hbr.org
    hbr.org
  8. 9
    sap.com
    sap.com
  9. 10
    ariba.com
    ariba.com
  10. 11
    servicetitan.com
    servicetitan.com
  11. 12
    optimizely.com
    optimizely.com
  12. 13
    nginx.com
    nginx.com
  13. 14
    nist.gov
    nist.gov×2
  14. 16
    ibm.com
    ibm.com×2
  15. 21
    siemens.com
    siemens.com
  16. 22
    3ds.com
    3ds.com
  17. 26
    ifr.org
    ifr.org×12
  18. 30
    gminsights.com
    gminsights.com
  19. 31
    grandviewresearch.com
    grandviewresearch.com×2
  20. 33
    marketsandmarkets.com
    marketsandmarkets.com×2
  21. 38
    new.siemens.com
    new.siemens.com
  22. 39
    rockwellautomation.com
    rockwellautomation.com
  23. 40
    forklift.com
    forklift.com
  24. 41
    teradyne.com
    teradyne.com
  25. 42
    logisticsbureau.com
    logisticsbureau.com
  26. 43
    dhl.com
    dhl.com
  27. 44
    about.usps.com
    about.usps.com
  28. 45
    zebra.com
    zebra.com
  29. 46
    averydennison.com
    averydennison.com
  30. 47
    sensitech.com
    sensitech.com
  31. 48
    optelgroup.com
    optelgroup.com

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