Employee Engagement In The Luxury Fashion Industry Statistics
Luxury workers engage through communication, recognition, fair pay, training, autonomy, wellbeing.
Luxury fashion thrives on detail, and the numbers show that when employees get the fundamentals right, engagement soars, with 69% valuing effective communication, 72% saying feedback boosts performance and engagement, and 60% becoming more engaged through regular recognition.
Executive Summary
Key Takeaways
- 01
69% of luxury fashion employees said “effective communication” is important for driving engagement
- 02
55% of respondents in luxury/fashion reported they “often” understand how their work contributes to company goals
- 03
72% of employees in the luxury sector said feedback improves performance and engagement
- 04
60% of employees say they are more engaged when they receive recognition regularly (luxury workforce context)
- 05
78% of employees report they would work harder if they felt appreciated
- 06
65% of employees say they prefer non-cash recognition (luxury-style benefits)
- 07
61% of employees say compensation affects their engagement in some way (retail/luxury workforce)
- 08
47% of workers say they would leave for better pay
- 09
57% of employees say benefits are a key factor in staying at their job
- 10
59% of employees report being motivated by learning and development opportunities
- 11
94% of employees say they would stay longer at a company that invests in their career
- 12
80% of employees consider professional development important
- 13
57% of employees say they feel they can contribute to improvements
- 14
44% of employees report they have a voice in decisions that affect their work (retail)
- 15
61% of employees are engaged when they have autonomy (general engagement)
Section 01
Career Development & Training
59% of employees report being motivated by learning and development opportunities [1]
94% of employees say they would stay longer at a company that invests in their career [2]
80% of employees consider professional development important [3]
45% of employees say training is inadequate for their roles [4]
67% of employees say they learn best when training is personalized [5]
52% of employees say they are more engaged when given growth opportunities [6]
70% of workers say they would take training if offered [7]
38% of employees report they received no training in the last year (retail sector) [8]
84% of employees say they would stay with an employer longer if there were opportunities to learn new skills [9]
61% of employees say they are more engaged when they can use their skills at work [6]
35% report “limited career development” impacting engagement (luxury) [6]
49% of employees say engagement is lower when they lack training [10]
73% of employees prefer personalized training paths [11]
48% of employees say training content is irrelevant (retail) [12]
62% of employees say they will stay longer if training is offered [13]
81% of employees say their company does not invest enough in training [14]
66% of employees believe skills development drives engagement [15]
48% of employees say they are more engaged when they receive training on the job [16]
62% of employees report career development is a top driver of engagement [17]
56% of employees say they would stay longer if there was more development [6]
45% of employees say they lack opportunities to grow skills [18]
59% of employees want more learning opportunities than they currently receive [19]
62% of employees report being engaged when training is continuous [20]
44% of employees say they are not satisfied with internal career opportunities [21]
63% of employees say they are more engaged with learning benefits [22]
66% of employees say mentoring improves engagement [23]
55% of employees say mentorship helps retain them [24]
73% of employees prefer coaching over training sessions alone [25]
59% of employees say leadership coaching improves engagement [26]
42% of employees say they are not aware of career paths [27]
47% of employees say they would like more cross-functional training [28]
56% of employees say they receive regular training on performance expectations [29]
62% of employees say coaching improves performance and engagement [30]
51% of employees say they would consider leaving if career growth stops [31]
55% of employees report they are more engaged with career mentoring [23]
46% of employees report dissatisfaction with internal mobility [32]
71% of employees say learning helps them feel more confident [33]
Section 02
Communication & Leadership
69% of luxury fashion employees said “effective communication” is important for driving engagement [34]
55% of respondents in luxury/fashion reported they “often” understand how their work contributes to company goals [35]
72% of employees in the luxury sector said feedback improves performance and engagement [36]
53% of employees say their manager’s actions are aligned with company values (luxury industry sample) [37]
58% of employees say they have received feedback in the last month [6]
42% of employees say they feel disconnected from leadership decisions [38]
48% of employees say their manager doesn’t communicate clearly [39]
69% of employees say they are engaged when they have trust in leadership [6]
52% of employees say they feel respected by managers [26]
71% of employees say manager trust increases engagement [6]
52% of employees say they receive regular updates from leadership [40]
60% of employees say they have a clear performance plan (retail) [41]
47% of employees say performance reviews are unhelpful [42]
57% of employees say they can access the information needed to do their jobs [43]
54% of employees say they are more engaged when they understand company strategy [44]
55% of employees say they have measurable goals (OKRs/KPIs) [45]
69% of employees say having performance metrics improves motivation [46]
62% of employees say goal alignment improves engagement [47]
65% of employees say they understand how performance is evaluated [48]
35% of employees say they feel their manager cares about them (luxury context) [6]
70% of employees say they are engaged when their manager sets clear expectations [26]
55% of employees say they get sufficient information about organizational changes [39]
48% of employees say company announcements are unclear [49]
41% of employees say leadership is not transparent [50]
60% of employees say transparency improves trust and engagement [51]
Section 03
Compensation & Benefits
61% of employees say compensation affects their engagement in some way (retail/luxury workforce) [52]
47% of workers say they would leave for better pay [53]
57% of employees say benefits are a key factor in staying at their job [54]
64% of employees view benefits as important for engagement (global survey) [55]
76% of employees say health benefits influence job satisfaction [56]
63% of employees say pay transparency would improve engagement [57]
46% of employees say benefit costs are an issue affecting retention (retail) [58]
52% of employees say their benefits are competitive (global) [59]
41% of employees say they are not paid fairly [60]
48% of employees say benefits are worse than competitors (retail) [61]
62% of employees say they prefer total rewards packages over base salary alone [62]
54% of employees say they value retirement benefits for engagement [63]
57% of employees say flexible benefits improve engagement [64]
52% of employees say they feel valued when they receive timely pay information [65]
56% of employees say benefits influence their day-to-day happiness [56]
52% of employees say they are engaged when compensation is competitive [66]
45% of employees say they don’t feel adequately compensated for overtime (retail/luxury) [67]
38% of employees say pay increases are infrequent [68]
61% of employees say commission/incentives are motivating in retail roles [69]
70% of employees say they feel better when their total rewards are clear [62]
59% of employees say paid time off improves engagement [70]
Section 04
Employee Voice & Empowerment
57% of employees say they feel they can contribute to improvements [6]
44% of employees report they have a voice in decisions that affect their work (retail) [71]
61% of employees are engaged when they have autonomy (general engagement) [72]
50% of employees say they can influence outcomes at work (global) [26]
68% say they would participate more if leadership asked for input [73]
46% of employees feel empowered to solve problems without approval (retail) [74]
73% of employees want more say in how their work is done [75]
62% of employees say they feel better when they are trusted to do their job (autonomy) [76]
58% of employees report that their ideas are taken seriously in their workplace [77]
54% of employees believe empowerment increases engagement [78]
54% say they don’t feel their opinions matter [79]
50% of employees say they can be more creative when empowered [80]
64% of employees say they prefer to take ownership of tasks [81]
47% of employees say they do not have authority to improve processes [82]
33% of employees say they are not asked for input on decisions affecting their job [83]
74% of employees say meaningful work improves engagement (industry context) [6]
39% of employees report they do not feel psychologically safe to speak up [84]
68% of employees say their company uses engagement surveys (luxury retail) [85]
49% of employees feel engagement surveys lead to action (retail) [73]
56% of employees say they feel less engaged when they are not challenged [86]
62% of employees say they can set their own priorities (luxury retail) [87]
51% of employees say they can make suggestions and be heard [88]
60% of employees say teamwork improves engagement [89]
46% of employees say they are not involved in setting goals [90]
58% of employees say they have autonomy to decide how to do their work [87]
52% of employees say autonomy increases motivation and engagement [91]
60% of employees say they feel more engaged when work is meaningful [6]
52% of employees say they would contribute more ideas if asked [73]
47% of employees say they have no channel to raise concerns [92]
65% of employees say reporting misconduct without fear improves workplace engagement [93]
56% of employees say they feel valued in team decisions [73]
Section 05
Recognition & Rewards
60% of employees say they are more engaged when they receive recognition regularly (luxury workforce context) [94]
78% of employees report they would work harder if they felt appreciated [95]
65% of employees say they prefer non-cash recognition (luxury-style benefits) [96]
87% of employees say they feel motivated when recognition is timely [97]
64% of employees say recognition helps them stay longer (luxury retention relevance) [98]
50% of employees are more likely to stay with a company when recognition is strong [99]
82% of employees believe recognition is essential to engagement [31]
73% of employees say they would feel more loyal if recognition was improved [100]
68% of employees say they want recognition from managers [101]
65% of employees say recognition makes them want to do better work [102]
56% of employees say they receive recognition only sometimes [103]
77% of employees say they would be more engaged if rewards were fair [104]
41% of employees say they are not recognized for their contributions (employee recognition) [105]
58% of employees say they feel valued by the company [106]
61% of employees say they would contribute more if leadership recognized good ideas (voice) [95]
65% of employees say recognition for quality work improves motivation [96]
66% of employees say frequent recognition increases performance [107]
53% of employees say incentives motivate them to achieve goals [108]
44% of employees say they don’t get enough recognition in team settings [109]
72% of employees report being more productive when recognized [110]
67% of employees say recognition improves morale [95]
Section 06
Work Environment & Wellbeing
30% of employees are engaged in their job (luxury retail benchmark) [6]
18% are actively disengaged (global) [6]
50% of workers report work stress affects performance [111]
27% of employees report burnout feelings frequently (retail) [112]
71% of employees say employee wellbeing is important to engagement (global) [113]
33% of employees feel they have too much work (retail/luxury) [114]
46% of employees indicate they are “not satisfied” with work-life balance (global) [115]
38% of employees say their workplace does not support wellbeing (global) [116]
59% of employees report sleep problems due to work stress [117]
42% of employees say they feel emotionally exhausted (burnout) [118]
36% of employees say they have poor working conditions affecting engagement (retail sector) [119]
44% of employees say they have inadequate staffing affecting job satisfaction [120]
60% of employees say flexible working arrangements increase engagement (retail-luxury relevance) [87]
67% of employees say respectful treatment increases engagement [26]
26% of employees report experiencing discrimination at work (retail sector) [121]
63% of employees report feeling safe at work [122]
34% of employees say they are at risk of burnout due to long hours (retail) [123]
55% of employees say workload is unmanageable [124]
72% of employees say they feel proud to work for their organization [125]
46% of employees say they don’t have the tools/resources to do their job (retail/luxury) [126]
31% of employees report high absenteeism risk due to disengagement [127]
37% of employees report turnover intentions due to engagement issues (retail) [128]
53% of employees say their workload is affected by understaffing [129]
58% of employees say they would prefer a work schedule tailored to personal needs [87]
57% of employees say they feel safe reporting problems at work [130]
55% of employees say employee engagement drives business outcomes [131]
46% of employees say they do not have adequate staffing to meet customer demand (luxury retail) [132]
58% of employees say they feel more secure with stable schedules [133]
36% of retail workers experience unpredictable scheduling (sector context) [134]
41% of employees say commuting time reduces wellbeing and engagement [135]
29% of employees report they have experienced harassment at work (global) [136]
48% of employees say they are dissatisfied with workplace culture (retail) [137]
66% of employees say culture influences engagement [26]
53% of employees say they trust coworkers [138]
45% of employees say lack of resources decreases engagement [139]
64% of employees say having the right equipment/tools increases engagement (retail) [140]
50% of employees say they have good work relationships [6]
38% of employees say they feel isolated at work [141]
41% of employees say they lack adequate breaks during shifts [142]
63% of employees say break policies improve wellbeing and engagement [143]
60% of employees say clarity reduces stress and increases engagement [144]
48% of employees say they have too many priorities at once (retail) [145]
67% of employees say they feel respected by peers [26]
73% of employees say kindness at work matters for engagement [146]
54% of employees say kindness is linked to better performance [146]
40% of employees say they have missed work due to stress (retail) [147]
60% of employees say they are more engaged when workloads are realistic [114]
33% of employees say they have high emotional demands (retail/luxury) [148]
45% of employees say emotional demands reduce engagement [149]
58% of employees say they are engaged due to peer support [26]
64% of employees say they feel connected to their team [150]
49% of employees say they are not satisfied with work schedules [114]
62% of employees say they prefer consistent schedules to reduce stress [134]
46% of retail employees report engagement drops when schedules change frequently [133]
66% of employees say wellness programs are beneficial for engagement [151]
48% of employees say they use wellness benefits [152]
60% of employees say participation in wellbeing initiatives improves morale [153]
References
Footnotes
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- 32mckinsey.com×11
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- 37kenexa.com
- 39pwc.com
- 41humanresourceshr.com
- 47betterworks.com
- 50ethisphere.com
- 53bls.gov×2
- 56kff.org×2
- 57payscale.com
- 60payfactors.com
- 62worldatwork.org×2
- 63ebri.org
- 65paychex.com×2
- 67ilo.org×8
- 73qualtrics.com×3
- 78surveymonkey.com
- 79surveygizmo.com×2
- 87oecd.org×4
- 91selfdeterminationtheory.org
- 95octanner.com×6
- 98insights.delltechnologies.com
- 101zendesk.com
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- 108business.com
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- 113cigna.com
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- 130osha.europa.eu×3
- 133urban.org×2
- 137forbes.com
- 140cipd.co.uk
- 152workplacewellness.org